Missions Possible
Diplomatic missions abroad often raise many questions as to the relevance and real value attached to the staffing and identification of...
All protocols NOT observed
I am almost certain, you would have had the experience of attending an event, listening to speaker after speaker approaching the lectern,...
Police & Protocol, lessons from Egypt.
Last week’s article focused around the quality of service in various service industries, with particular emphasis on the service ethos in...
Courtesy, no longer common.
How many times have you experienced decelerating your vehicle to allow a pedestrian to cross the street, and they cross without even a...
You've got mail! So What?
Netiquette or Internet Etiquette refers to the preferred code of behavior for internet interaction. Today’s modern society has seen the...
The SSSCA Model to Telephone Etiquette
Have you heard the saying, “put a smile in your voice?” well that sentiment rings true when we interact via telephone with our clients,...
